Shipping policy

Shipping Policy

Last updated: 29 June 2026

This Shipping Policy explains how shipping, delivery, customs, failed deliveries, and returned-to-sender packages are handled for orders placed through Inasé.

This website is operated by SHAR2MI LTD, trading as Inasé.

  1. Order Processing

We begin processing orders as quickly as reasonably possible after payment has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, courier schedules, or circumstances outside our control.

Once an order has entered processing or has been shipped, we may not be able to cancel, change, or update the order before dispatch.

Please make sure your delivery address, contact details, and order information are correct before completing your purchase.

  1. Shipping Destinations

We ship to customers in the United Kingdom, Europe, the USA, Canada, Australia, and other international destinations where shipping is available.

Shipping availability may vary depending on the destination country, courier restrictions, customs rules, product restrictions, or other delivery limitations.

If we are unable to ship to your destination after an order has been placed, we will contact you and provide a suitable solution, which may include cancelling and refunding the order.

  1. Estimated Delivery Times

Estimated delivery times are:

UK: 5–8 business days
Europe: 3–10 business days
USA: 5–8 business days
Canada: 7–10 business days
Australia: 3–10 business days
Rest of world: 7–14 business days

Business days usually exclude weekends, public holidays, courier holidays, and customs processing days.

Delivery times are estimates only and are not guaranteed unless we clearly state otherwise at checkout.

  1. When Delivery Times Start

Estimated delivery times usually begin after the order has been processed and dispatched, not from the exact time the order is placed.

You may receive a shipping confirmation or tracking information once your order has been dispatched, where tracking is available.

  1. Shipping Costs

Shipping costs, if applicable, will be shown at checkout before you complete your purchase.

Shipping costs may vary depending on your delivery location, order value, shipping method, courier, or promotional offer.

From time to time, we may offer free shipping or discounted shipping. Free shipping offers may be subject to conditions such as minimum order value, destination restrictions, or promotional periods.

  1. Tracking Information

Where tracking is available, tracking details will be provided after dispatch.

Please allow time for tracking information to update after the package has been handed to the courier.

If tracking has not updated immediately, this does not always mean the package has not been shipped. Courier tracking systems can sometimes take time to refresh.

  1. Customs, Duties, Taxes, and Import Charges

For international orders, customs duties, import taxes, brokerage fees, handling fees, or other local charges may apply depending on your country.

Unless stated otherwise at checkout, customers are responsible for any customs duties, import taxes, local taxes, clearance fees, or other charges required by their country.

We are not responsible for delays caused by customs authorities, import checks, courier clearance procedures, or local delivery rules.

If you refuse to pay customs duties, taxes, or import charges and the package is returned, delayed, abandoned, or destroyed, any related costs may be deducted from any refund where permitted by law.

  1. Delivery Address

Customers are responsible for providing a complete, accurate, and valid delivery address at checkout.

Please check your address carefully before placing your order, including:

Full name

Street address

Apartment, flat, or unit number

City

Postcode or ZIP code

Country

Phone number and email address, where required for delivery

We are not responsible for delays, failed deliveries, returned packages, or additional costs caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

  1. Address Changes

If you need to update your delivery address, please contact us immediately through the Contact Us page.

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If the package has already been handed to the courier, address changes may not be possible or may be subject to courier approval and extra fees.

  1. Failed Delivery Attempts

Couriers may attempt delivery one or more times depending on their local procedures.

If delivery fails, the courier may:

Attempt redelivery

Leave the parcel at a collection point

Hold the parcel for collection

Return the parcel to sender

Contact you for further delivery information

It is the customer’s responsibility to follow courier instructions, collect the package where required, and respond to delivery notifications.

  1. Uncollected, Refused, or Returned-to-Sender Packages

If a package is not collected, refused, or returned to sender due to incomplete or incorrect delivery details, it is not treated as a standard return claim.

Once the package is returned to sender, we will review the order and contact you to arrange the next steps.

Depending on the situation, we may offer to resend the package, issue a refund where required by law, or provide another suitable solution.

Refunds are not automatic for uncollected, refused, or returned-to-sender packages.

Any original shipping fees, return shipping fees, customs charges, handling fees, or reshipping costs caused by failed delivery may be the customer’s responsibility, where permitted by law.

  1. Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us through the Contact Us page with your order number and tracking details.

We may ask you to allow reasonable time for the courier to investigate the issue.

If a package is confirmed as lost by the courier, we will review the case and provide a suitable solution in line with applicable law and the circumstances of the order.

We are not responsible for delays caused by customs, courier disruption, incorrect delivery information, failed delivery attempts, local postal issues, weather, public holidays, or events outside our reasonable control.

  1. Packages Marked as Delivered

If tracking shows that your package has been delivered but you have not received it, please check:

Your delivery address

Safe places around the property

Reception, concierge, or building management

Neighbours or household members

Local collection point or courier depot

If you still cannot locate the package, please contact us through the Contact Us page as soon as possible.

We may ask you to contact the courier directly or assist with a courier investigation where possible.

  1. Damaged Packages

If your package arrives damaged, please contact us through the Contact Us page as soon as possible, preferably within 7 days of delivery where the damage is visible on arrival.

Please include:

Your order number

Clear photos of the damaged packaging

Clear photos of the item

A short description of the issue

This helps us review the issue quickly and, where necessary, raise a claim with the courier.

This does not affect any statutory rights you may have under applicable consumer law.

  1. Split Shipments

In some cases, items from the same order may be shipped separately.

If your order is split into multiple shipments, you may receive more than one tracking number or delivery notification.

You will not be charged extra shipping fees for split shipments unless clearly stated before purchase.

  1. Delivery Restrictions

Some products or destinations may be subject to delivery restrictions due to courier rules, customs requirements, local laws, or import regulations.

If a product cannot be delivered to your address, we will contact you as soon as reasonably possible.

  1. Customer Responsibility

By placing an order, you agree to provide accurate delivery details and to monitor delivery updates where tracking is available.

You are responsible for collecting your package, responding to courier notices, paying applicable customs charges where required, and contacting us promptly if there is a delivery issue.

  1. Consumer Rights

Nothing in this Shipping Policy affects your statutory rights as a consumer.

For information about returns, refunds, cancellations, damaged items, defective items, incorrect items, non-returnable items, and refused or uncollected packages, please read our Return & Refund Policy.

  1. Contact Us

If you have any questions about shipping or delivery, please contact us through the Contact Us page.

Email: inase.jewellery@yahoo.com

SHAR2MI LTD, trading as Inasé
Flat 140 Ashcroft Square,
King Street,
London,
England,
W6 0YN